Privacy Policy

Effective Date: March 7, 2026

Presurgi, a platform operated by StreamCities, LLC (“Presurgi,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the Presurgi website, platform, and communication services.

By using Presurgi, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Presurgi may collect several types of information when you interact with our website or services.

Personal Information

When registering for Presurgi or submitting a form, we may collect:

Name

Email address

Phone number

Surgery date

Hospital or surgery center

Physician or practice name

This information allows Presurgi to deliver reminders and preparation guidance related to your upcoming procedure.

Communication Information

We may collect information related to communications sent through our platform, including:

SMS delivery confirmations

Email delivery and engagement data

Link clicks or video engagement

Technical and Usage Information

When you visit the Presurgi website, certain information may automatically be collected, such as:

IP address

Device type

Browser type

Pages visited

Date and time of website access

This information helps us improve the platform and user experience.

2. How We Use Your Information

Presurgi uses collected information for the following purposes:

Providing surgery preparation reminders

Delivering educational resources and guidance

Sending appointment or preparation notifications

Improving our platform and services

Providing customer support

Delivering optional health-related resources and recommendations

Our goal is to help patients feel organized, informed, and prepared for surgery.

3. SMS Messaging and Opt-In

By providing your phone number through the Presurgi registration form or through a participating healthcare provider, you consent to receive automated text messages from StreamCities, LLC via the Presurgi platform related to surgery preparation.

These messages may include:

Preparation reminders

Pre-operative instructions

Educational resources

Hospital arrival guidance

Surgery preparation checklists

Message frequency varies depending on the surgery schedule.

Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS messages at any time by replying:

STOP

For help, reply:

HELP

Consent to receive SMS messages is not a condition of receiving medical care.

4. Information Sharing and Mobile Data

Presurgi does not sell, rent, or share personal information with third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services such as customer service, messaging delivery services, hosting providers, and technical infrastructure is permitted. These service providers may access information only as necessary to perform services on behalf of Presurgi.

All other use case categories exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data will not be shared with any third parties.

5. Cookies and Tracking Technologies

Presurgi may use cookies and similar technologies to enhance website functionality and improve user experience.

Cookies may be used to:

Understand website usage patterns

Improve site performance

Remember user preferences

Analyze traffic and engagement

Users may choose to disable cookies through their browser settings, although doing so may affect certain website functionality.

6. Data Security and Handling

Presurgi implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

While we strive to protect personal data, no electronic system can guarantee absolute security.

Users should take reasonable precautions when sharing personal information online.

7. Third-Party Service Providers

Presurgi may use trusted service providers to operate certain aspects of the platform, such as:

Messaging delivery services

Email communication platforms

Website analytics tools

Hosting and infrastructure providers

These providers may access information only as necessary to perform services on behalf of Presurgi and are required to maintain confidentiality.

8. Healthcare Information & HIPAA Notice

Presurgi is designed to provide organizational tools, reminders, and educational resources to help individuals prepare for upcoming medical procedures.

Presurgi is not a healthcare provider, medical practice, hospital, or insurance provider. The platform does not provide medical diagnosis, treatment, or medical advice.

Information submitted through Presurgi, such as procedure dates, hospital names, or preparation preferences, is used solely to deliver reminders, educational resources, and preparation guidance related to an upcoming procedure.

Presurgi is not intended to collect, store, or manage Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). Users should avoid submitting sensitive medical information such as medical records, diagnoses, insurance numbers, or detailed medical history through the platform.

Patients should always follow instructions provided directly by their surgeon, physician, or healthcare provider. If there are any questions regarding medical instructions, medications, or surgical preparation, patients should contact their healthcare provider directly.

In the event of a medical emergency, call 911 or seek immediate medical care.

9. User Rights and Choices

Users may have the right to:

Request access to personal information

Request correction of inaccurate information

Request deletion of personal data

Opt out of communications

Users may exercise these rights by contacting Presurgi using the information below.

10. Health-Related Information

Presurgi may collect information related to your scheduled surgical procedure to provide preparation guidance.

Presurgi does not provide medical advice, diagnosis, or treatment. Users should always follow instructions provided by their healthcare provider.

If you have medical concerns, contact your physician or healthcare provider.

11. Data Retention

Presurgi retains personal information only for as long as necessary to provide services, maintain records, and comply with legal requirements.

12. Children’s Privacy

Presurgi services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

13. Updates to This Privacy Policy

Presurgi may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Continued use of Presurgi services after updates constitutes acceptance of the revised policy.

14. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Presurgi Support
Email: [email protected]
Website: https://presurgi.com